Lexus NX: Confirm Vehicle Headunit Functionality
PROCEDURE
| 1. | CHECK PROBLEM SYMPTOMS |
(a) Check the app type when the problem occurred.
| Result | Proceed to |
|---|---|
| When using Fleet Apps | A |
| When using Infotainment App | B |
| B | .gif) | GO TO STEP 3 |
|
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| 2. | CONFIRM THE LEXUS APP SUITE APP [FLEET APP] IS DOWNLOADED TO THE HEAD UNIT |
(a) Check that the LEXUS App Suite app (Fleet App) has been downloaded.
| Result | Proceed to |
|---|---|
| LEXUS App Suite app (Fleet App) has not been downloaded. | A |
| LEXUS App Suite app (Fleet App) has been downloaded. | B |
| A | | DOWNLOADS THE LEXUS APP SUITE APP [FLEET APP] TO THE HEAD UNIT |
| B | | PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE |
| 3. | CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY |
(a) Check if the cellular phone is compatible (Refer to http://www.lexus.com/Enform/).
| Result | Proceed to |
|---|---|
| Cellular phone is compatible. | A |
| Cellular phone is not compatible. | B |
HINT:
It is important to check the cellular phone compatibility charts carefully:
- Some apps may only work on cellular phones.
- Some apps may only work when paired to a vehicle.
- Some cellular phones do not support all features.
| B | | RECOMMEND COMPATIBLE CELLULAR PHONE |
|
| 4. | CONFIRM CELLULAR PHONE SIGNAL |
(a) A 3G or higher connection is required for proper LEXUS App Suite functionality. If a 3G or higher connection is not available, some applications may not function properly. ("Wi-Fi" is not an approved connection for Enform services.)
|
| 5. | CONFIRM IF THE CUSTOMER'S CELLULAR PHONE CAN BE PAIRED TO THE VEHICLE |
(a) Pair the customer's cellular phone to the vehicle.
| Result | Proceed to |
|---|---|
| Cellular phone is not successfully paired. | A |
| Cellular phone is successfully paired. | B |
| B | | GO TO STEP 7 |
|
| 6. | CONFIRM THAT A KNOWN GOOD CELLULAR PHONE CAN BE PAIRED TO THE VEHICLE |
(a) Check that a known good cellular phone can be paired to the customer's vehicle.
| Result | Proceed to |
|---|---|
| Cellular phone is successfully paired. | A |
| Cellular phone is not successfully paired. | B |
HINT:
For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.
| A | | RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
| B | | GO TO STEP 15 |
| 7. | CONFIRM THE LEXUS APP SUITE APP [INFOTAINMENT APP] IS DOWNLOADED TO THE HEAD UNIT |
(a) Check that the LEXUS App Suite app (Infotainment App) has been downloaded.
| Result | Proceed to |
|---|---|
| LEXUS App Suite app (Infotainment App) has not been downloaded. | A |
| LEXUS App Suite app (Infotainment App) has been downloaded. | B |
| A | | DOWNLOADS THE LEXUS APP SUITE APP [INFOTAINMENT APP] TO THE HEAD UNIT |
|
| 8. | CHECK APPS FUNCTION WHEN PAIRED |
(a) Proceed to the appropriate section based on the customer concern in the table below.
| Result | Proceed to |
|---|---|
| Head unit data apps (e.g. internet search) do not function properly. | A |
| Head unit internet radio apps do not function properly. | B |
HINT:
This is a head unit functionality check. Ensure that a cellular phone is paired to the vehicle.
| B | | GO TO STEP 12 |
|
| 9. | CHECK DATA APPS FUNCTION ON THE HEAD UNIT |
(a) Make sure that the customer's cellular phone is paired with the vehicle.
(b) Start an internet search apps on the head unit.
(c) Check if a search can be made.
| Result | Proceed to |
|---|---|
| Head unit data apps does not function properly. | A |
| Head unit data apps functions properly. | B |
| B | | END (NO PROBLEM WAS FOUND) |
|
| 10. | RECORD ERROR MESSAGES IF PRESENT |
|
| 11. | CHECK ENFORM SEARCH FUNCTION ON THE HEAD UNIT USING A KNOWN GOOD CELLULAR PHONE |
(a) Make sure that a known good cellular phone is paired with the vehicle.
(b) Start an internet search apps on the head unit.
(c) Check if a search can be made.
| Result | Proceed to |
|---|---|
| Head unit data apps functions properly. | A |
| Head unit data apps does not function properly | B |
HINT:
For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.
| A | | RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
| B | | GO TO STEP 15 |
| 12. | CHECK INTERNET RADIO FUNCTION ON THE HEAD UNIT USING THE CUSTOMER'S CELLULAR PHONE |
(a) Make sure that the customer's cellular phone is paired with the vehicle.
(b) Start an internet radio apps on the head unit.
(c) Check that the audio can be heard through the vehicle's speakers.
| Result | Proceed to |
|---|---|
| Head unit internet radio apps does not function properly. | A |
| Head unit internet radio apps functions properly. | B |
| B | | END (NO PROBLEM WAS FOUND) |
|
| 13. | RECORD ERROR MESSAGES IF PRESENT |
|
| 14. | CHECK INTERNET RADIO FUNCTION ON THE HEAD UNIT USING A KNOWN GOOD CELLULAR PHONE |
(a) Make sure that a known good cellular phone is paired with the vehicle.
(b) Start an internet radio apps on the head unit.
(c) Check that the audio can be heard through the speakers.
| Result | Proceed to |
|---|---|
| Head unit internet radio apps does not function properly using a known good cellular phone. | A |
| Head unit internet radio apps functions properly using known good cellular phone. | B |
HINT:
For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.
| B | | RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
|
| 15. | PERFORM LEXUS APP SUITE RESET PROCEDURE |
(a) Perform LEXUS App Suite reset procedure.
Click here .gif)
| Result | Proceed to |
|---|---|
| The problem symptom has been repaired. | A |
| The problem symptom has not been repaired. | B |
| A | | END |
| B | | PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE |
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